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Dentist chair used for oral health in Care Homes

The Care Quality Commission (CQC) has today published the findings of an in-depth review on the state of oral health care in care homes across England.

The review draws on one hundred inspections of care homes on which CQC inspectors were accompanied by inspectors from dental regulation. It reveals that three years on from the publication of NICE guidance on oral health in care homes, steps are often not being taken to ensure that people get the oral health care they need to ensure that they are pain-free and that their dignity is respected. 

Key findings include: 

  • The majority (52%) of care homes visited had no policy to promote and protect people’s oral health
  • Nearly half (47%) of care homes were not providing any staff training to support people’s daily oral healthcare.
  • 73% of residents’ care plans we reviewed only partly covered or did not cover oral health at all – homes looking after people with dementia being the most likely to have no plan in place.
  • 17% of care homes said they did not assess people’s oral health on admission
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Sherwood House staff

Cygnet Health Care’s Sherwood Lodge and Sherwood House rated ‘Outstanding’ by Care Quality Commission

Sherwood Lodge rated ‘Outstanding’ across all five CQC categories.Cygnet now has the only two learning disability hospitals in the country to have achieved this extremely rare accolade

Cygnet Health Care is delighted to announce that the Care Quality Commission (CQC) has rated the care provided by Sherwood Lodge, Cygnet’s specialist learning disability hospital and Sherwood House, Cygnet’s specialist rehabilitation mental health hospital as ‘Outstanding’.

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CQC logo

A care provider that failed in its duty to provide safe care and treatment has been fined £24,000 and ordered to pay £14,000 towards the cost of the prosecution, and a £170 victim surcharge, by North Tyneside Magistrates’ Court.

The Care Quality Commission brought the prosecution following the death of an 83-year-old woman at Gretton Court care home in Hartlepool.

The provider, The Hospital of God at Greatham, previously pleaded guilty at South Tyneside Magistrates’ Court, on 13 March 2019, to two offences: failing to provide safe care and treatment resulting a resident being exposed to a serious risk of avoidable harm, and a failure to provide safe care and treatment to the residents of Gretton Court from being exposed to a significant risk of avoidable harm.

The court heard how a new resident was admitted to Gretton Court on 25 November 2015. Due to them being at risk of falling from bed when resting, it was decided that they needed bed rails and passive infrared sensors (PIR), that sound an alarm when they detect movement. The resident’s need for bed rails was reassessed throughout 2016 and they were found to be of low risk of falling from bed. However, the provider had failed to ensure that staff, responsible for assessing these needs and the safe use of bed rails, had received appropriate training. A relevant safety policy was also not available. The bed rails remained in use.

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James Thomas, left, discusses care home services with a client

James Thomas, QFP, Commercial Manager at d&t business planning, discusses the need for careful planning when extending care home services.

The expansion of care home services requires the mitigation of risk through analysis and proper planning both to protect the business and those it cares for long term.

Extending an existing facility by nature often requires significant investment and therefore, commercial backing.  Securing appropriate funding will be a key part of the successful expansion of services. Here, a balance needs to be struck between the need for borrowing and the income likely to be generated from providing care services.

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A tablet being used in a residential care home

Colin Yates, chief support officer at WorkMobile – an award-winning mobile data capture solution – discusses the links between going paperless and the quality of residential care. 

Over the past few years, digital transformation has become an increasingly hot topic in business circles. There is a very good reason for this: done well, digital transformation drives efficiency and improves productivity, saving a business both time and money.

Enterprises in almost all industries stand to benefit from their own digital transformation projects, and the care home sector is no exception. The question is, what would this look like?

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Care home closes after CQC remove operator's registration

A care home operator has had his Care Quality Commission (CQC) registration cancelled following a rating of “inadequate” in a recent inspection.

The CQC took the action to cancel the registration of Mr Thurairatnam Nadarajah Prakash and he is now no longer legally allowed to provide care at his service Durham Care Homes in Hull.

The CQQ said in a statement: “The latest inspection, in February 2019, rated the service inadequate overall and it was placed into special measures. The inspection revealed a significant deterioration in the care being provided and inspectors began the process to take enforcement action.

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Specialist Neurological Rehabilitation Service in Oxfordshire rated Outstanding by the CQC

A neurological rehabilitation centre in Oxfordshire has been rated ‘Outstanding’ by the Care Quality Commission (CQC).

Orchard House, which opened in 2014 and is run by Christchurch Group, provides specialist community-based transitional rehabilitation in the village of Harwell in Oxfordshire. It supports adults with neurological conditions resulting from injury, illness or disease. The service offers accommodation for 9 residents and is a Headway Approved Provider.

Inspectors praised the service for its exceptional care, its strong, values-led leadership and their  person-centered approach displayed by the registered manager and staff, which provided clear therapeutic benefits for patients. The CQC also highlighted how the registered manager had ‘continually thought of initiatives to make improvements to enhance people's lives and those of the staff.’

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Carer and woman in wheelchair in a care home

Care homes getting worse in one in three local councils – urgent action needed to end inadequate standards of care, says older people’s charity

The quality of care homes has worsened in the last year in more than a third of local authorities (37%) Independent Age has found.

With over 2.6 million over-65s living in areas where an increasing number of care homes are rated ‘inadequate’ or ‘requires improvement’ by the Care Quality Commission (CQC) many older people and their families have no choice but to choose a poorly-performing care home. 

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Care Home Support and Training

At Care Home Support and Training we work with Managers, Nominated Individuals and Providers to meet and exceed the regulatory requirements.

Expectations on social care services mean that Managers and Providers can sometimes feel overwhelmed with what appears to be increasing demands and ever changing requirements.  Care Home Support and Training work with you, offering professional support and expertise to find creative solutions to your challenges and problems.

We have a small team, with over 45 years of experience in health and social care. We offer a personalised service, specific to your needs, whether that is training in the fundamental standards, how to improve your CQC rating, streamlining documentation or policies …. or any care home challenges that you may face.

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Group celebrating the Graham Watson award

Months of head-to-head heats and a showdown final have seen residential care home provider Care UK crown Graham Watson Care Home Chef of the Year.

Catering sector experts joined a panel of judges to name the champion, in a multi-stage competition open to the hundreds of chefs from across Care UK’s 119 homes.

The trophy was lifted, at the Residential Care Services (RCS) Stars awards ceremony, by Graham, the head chef at Lauder Lodge, in Edinburgh.

Having worked in the hotel and leisure industry for much of his career, Graham has cooked for an impressive array of people, including wildlife campaigner and broadcaster Sir David Attenborough and Anne, Princess Royal.

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CQC review checklist

The CQC has published its findings following a review of health and social care services in Staffordshire.

The report is one of 23 targeted local system reviews looking specifically at how older people move through the health and social care system, with a focus on how services work together. The reviews look at how hospitals, community health services, GP practices, care homes and home care agencies work together to provide seamless care for people aged 65 and over living in a local area.

During the review CQC sought feedback from a range of people involved in shaping and leading the system, those responsible for directly delivering care, as well as people who use services, their families and carers.

 

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Care Home Celebrates Outstanding Report From CQC

Staff at a Plymouth residential care home are celebrating after the service was given the Care Quality Commission’s highest rating following a recent inspection. After its previous CQC inspection in January 2016, Restormel House was given an overall rating of good. But following its latest inspection, in September this year, it has been upgraded to outstanding.

Carla Dearing, who has been manager of the service for four-and-a-halfyears, said: “I’m so pleased that the hard work, commitment and passion demonstrated by the staff here has been rewarded with the CQC’s highest rating.

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Hillgreen Care Limited fined £300,000 - for not monitoring ‘sexual predator'

A care home provider has been fined £300,000 for allowing a man in its care with a history of sexual assaults the freedom to prey on vulnerable people.
The Care Quality Commission brought the case against Hillgreen Care Limited for not providing the constant, one-to-one supervision required for the man, who was described in court as XX. 
CQC prosecuted Hillgreen Care Limited for failing in its duty to protect people in its care, exposing them to the risk of sexual abuse. District Judge Susan Williams also awarded CQC £141,000 in costs. The judge ruled that residents at the care home must not be identified.

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CQC logo

The Care Quality Commission (CQC) has published its consultation on the fees that it proposes to charge providers in 2019/20.
The proposals follow the plans CQC set out to continue to meet the Treasury’s requirement to recover its chargeable costs in full from providers. 

CQC will analyse the feedback from this consultation to prepare a response and a final fees scheme to recommend to the Secretary of State, whose consent is required to implement the scheme from 1 April 2019.

 

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Care UK secures its fourth outstanding rating from CQC

Perry Manor care home in Worcestershire has become Care UK’s fourth home to secure an outstanding rating from the Care Quality Commission.

The home opened in 2014 has places for around 80 residents and is the first older people’s care home in Worcestershire to be rated as outstanding.  One of the five areas inspectors gave the highest rating was for leadership - which is spearheaded by home manager, Katherine Matthews. In the report, one relative mentioned: “I cannot praise or thank the team enough. They are shining examples of outstanding, exemplary care. Much of this comes down to leadership and I am indebted hugely to Katherine and her team.”

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