Bluebird Care Edinburgh is celebrating after achieving ratings of Grade 6 across the board from the Care Inspectorate, the independent regulator of care services in Scotland.
The grades were received after a comprehensive inspection in December 2018 which deemed the care provider’s quality of care and support and quality of staffing both ‘Excellent,’ in its Quality Framework, the highest rating possible.
The news follows a great 2018 for Bluebird Care in Scotland. Earlier on in the year, Bluebird Care Glasgow South was inspected and maintained its ‘Excellent’ Grade 6s for the fifth year in a row.
Bluebird Care Edinburgh provides home care across Edinburgh, including a range of services that aim to ensure people have the freedom to live as safely and comfortably as possible in their own homes for as long as they are able to. It currently provides care to 129 individuals.
The Care Inspectorate’s report highlighted that the service ensured that “care tasks were completed to a very high standard and in a personal way, paying attention to things that were important to the person.”
This personalised approach to care was also identified by individuals and relatives who inspectors talked to, with the report recognising that “everyone spoke very highly of their carers.” Comments included; “Bluebird are very good and reliable. If anything is wrong they are quick to rectify” and, “We’re very, very satisfied with the service. Continuity is important. We’ve got that.”
Inspectors themselves recognised that “consistency, continuity and reliability are very important, particularly for people receiving care in their own home” and that at Bluebird Care Edinburgh, “people experienced stability in their care from staff who knew their needs, choices and wishes well.”
The report also praised staff members at Bluebird Care Edinburgh, stating that “people were treated with respect and were confident staff had the skills to care for them. The service was careful to employ staff who were safe to work with vulnerable people, who would treat people with dignity, respect and compassion and who really wanted to care for people.”
These successes ensured that “staff could feel valued, involved and an important part of Bluebird Care service.” Care Inspectorate’s report has praised the culture of care and dedication at the service that makes everyone proud to be a part of Bluebird Care Edinburgh.
Jane Perry, Director of Bluebird Care Edinburgh and Bluebird Care Glasgow South, said:
“This brilliant news rounds off what has been a truly amazing year for Bluebird Care Edinburgh and Bluebird Care Glasgow South. I am so proud of both teams.
“Providing the highest quality of personalised and tailored care is at the heart of what we do and we are delighted that the Care Inspectorate has recognised this.
“What fantastic recognition of all the hard work of every single one of our dedicated team members.”